Clik here to view.
Hoffman's Hot Seat: Cultivating a 360 Degree Customer View
Hoffman's Hot Seat: Cultivating a 360 Degree Customer View1to1 Media's Tom Hoffman speaks with John O'Hara, President of Pitney Bowes Software Solutions, about the opportunities and challenges for...
View ArticleClik here to view.
Linda Crawford, of Salesforce, Discusses Social Selling
Linda Crawford, of Salesforce, Discusses Social SellingLinda Crawford, EVP and GM of Salesforce.com's Sales Cloud, discusses the role of social in selling and trends in leveraging social...
View ArticleClik here to view.
Hoffman's Hot Seat: Acting on Voice of the Employee to Strengthen Customer...
Hoffman's Hot Seat: Acting on Voice of the Employee to Strengthen Customer Relationships1to1 Media's Tom Hoffman speaks with Karine Del Moro, Senior Director at Confirmit, about best practices for...
View ArticleClik here to view.
Hoffman's Hot Seat: Opportunities for Leveraging Cloud-based Contact Center...
Hoffman's Hot Seat: Opportunities for Leveraging Cloud-based Contact Center ServicesIn recognition of Customer Service Week, 1to1 Media's Tom Hoffman speaks with Frank Paterno, Vice President of...
View ArticleClik here to view.
Hoffman's Hot Seat: Using Analytics to Understand the Mobile Customer
Hoffman's Hot Seat: Using Analytics to Understand the Mobile Customer1to1 Media's Tom Hoffman speaks with David Petersen, CEO of Sense Networks, about different ways that companies can use analytics to...
View ArticleClik here to view.
"Empowering Your Employees to Deliver Customer-Centric Service"
"Empowering Your Employees to Deliver Customer-Centric Service"The 2012 1to1 Customer Champions: Senior Writer Cynthia Clark interviews Thomas Martin, Director of Corporate Development, Downtown...
View ArticleClik here to view.
"Solving Customer Issues Across a Global Enterprise"
"Solving Customer Issues Across a Global Enterprise"The 2012 1to1 Customer Champions : Staff Writer Anna Papachristos interviews Greg Rhoads, Worldwide Vice President User Experience for Bentley...
View ArticleClik here to view.
"Delivering Service That Goes Above and Beyond"
"Delivering Service That Goes Above and Beyond"The 2012 1to1 Customer Champions: Senior Writer Cynthia Clark interviews Jill Nelson, Founder and CEO of Ruby Receptionists.From:1to1VideosViews: 390...
View ArticleClik here to view.
"Developing Solutions for Customers' Needs"
"Developing Solutions for Customers' Needs"The 2012 1to1 Customer Champions : Staff Writer Anna Papachristos interviews Carl Singer, Vice President Sales & Marketing, Maplehurst Bakeries,...
View ArticleClik here to view.
Leaders Respond to the DMA's Data Driven Marketing Institute #dma2012
Leaders Respond to the DMA's Data Driven Marketing Institute #dma2012From:1to1VideosViews: 531 ratingsTime:03:48More inPeople & Blogs
View ArticleClik here to view.
Hoffman's Hot Seat: Building the Contact Center of the Future
Hoffman's Hot Seat: Building the Contact Center of the Future1to1 Media's Tom Hoffman catches up with Paul Jarman, CEO at inContact, about the trends that are shaping customer service, including rising...
View ArticleClik here to view.
Hoffman's Hot Seat: Best Practices in Branding Customer Service
Hoffman's Hot Seat: Best Practices in Branding Customer Service1to1 Media's Tom Hoffman speaks with Mariann McDonagh, Chief Marketing Officer at inContact, about opportunities for positioning customer...
View ArticleClik here to view.
Hoffman's Hot Seat: Benchmarking the Customer Experience
Hoffman's Hot Seat: Benchmarking the Customer ExperienceFrom:1to1VideosViews: 980 ratingsTime:10:27More inPeople & Blogs
View ArticleClik here to view.
Hoffman's Hot Seat: Understanding the Social Customer Experience
Hoffman's Hot Seat: Understanding the Social Customer Experience1to1 Media's Tom Hoffman speaks with Katy Keim, CMO at Lithium, about what companies often miss when it comes to understanding and...
View ArticleClik here to view.
Hoffman's Hot Seat: The Business Value of Taking an Outside In Perspective
Hoffman's Hot Seat: The Business Value of Taking an Outside In Perspective1to1 Media's Tom Hoffman speaks with Kerry Bodine, Vice President and Principal Analyst at Forrester Research who is also the...
View ArticleClik here to view.
Hoffman's Hot Seat: Building a Bridge Between Self-Service and Agent Support
Hoffman's Hot Seat: Building a Bridge Between Self-Service and Agent Support1to1 Media's Tom Hoffman speaks with Eric Camulli, Vice President of Marketing at Virtual Hold Technology about best...
View ArticleClik here to view.
Hoffman's Hot Seat: Exploring the Benefits of Predictive Behavioral Routing
Hoffman's Hot Seat: Exploring the Benefits of Predictive Behavioral Routing1to1 Media's Tom Hoffman speaks with Mike Ashe, Vice President at Mattersight, about predictive behavioral routing -- the...
View ArticleClik here to view.
Hot Seat: The Importance of Delivering Consistent Multichannel Customer...
Hot Seat: The Importance of Delivering Consistent Multichannel Customer Service Experiences1to1 Media's Tom Hoffman catches up with Dena Skrbina, Senior Director of Hosted Solutions Marketing at Nuance...
View ArticleClik here to view.
Hoffman's Hot Seat: The Road Ahead for Contact Centers
Hoffman's Hot Seat: The Road Ahead for Contact Centers1to1 Media's Tom Hoffman speaks with Daniel Ziv, Vice President of Voice of the Customer Analytics at Verint, about different ways in which the...
View ArticleClik here to view.
Hoffman's Hot Seat: Best Practices in Driving BtoB Customer Strategies
Hoffman's Hot Seat: Best Practices in Driving BtoB Customer Strategies1to1 Media's Tom Hoffman catches up with Patrick Gibbons, Senior Vice President of Marketing at Walker Information, about the...
View Article
